In order to have good staff, it’s important for management to model the behaviors they want their staff to engage in. For example, getting to know your staff on a personal level will encourage them to care about their guests’ lives. Be involved on all levels and “manage by wandering around” to have a pulse on how your employees are doing and how satisfied your guests are. Be sure to recognize and reward excellent staff behaviors. Read Model mentor and measure – How to inspire employees on Hotel News Now.